Delete your Siriana account or data
In the app
- Open the Siriana app and sign in.
- Tap Profile, then Account, then Delete account.
- Confirm with the code we send to your phone, then tap Delete my account.
You then have 24 hours to change your mind: open the app and cancel. After that, the deletion is permanent.
Without the app
If you can no longer sign in, email ailosiri@gmail.com with the subject “Delete my Siriana account” and the phone number of your account. We check that the number is yours, then delete the account within 7 days.
Delete some of your data, and keep your account
Email ailosiri@gmail.com from anywhere, with the phone number of your account and what you want deleted: for example your email address, your name, a support conversation or its photos, or a delivery address. We check that the number is yours and delete it within 7 days. Records the law makes us keep (below) are not deleted.
What is deleted
- your name, phone number, email address and sign-in details;
- your signed-in devices and their notification keys;
- delivery addresses on your orders;
- the text of your notifications and messages, and your support conversations and photos;
- any copies of your data you downloaded from the app.
What is kept, and for how long
- Payment and booking records: 7 years, because Kenyan tax and financial law requires it. They are no longer linked to your account or your name, but a payment record keeps the M-Pesa number that paid, as the law requires.
- Loyalty Tokens: 30 days, so they can be restored if you come back. After that they are gone.
- Crash and error reports: about 30 days, then deleted automatically. They do not contain your name or phone number.
More about how we handle your data: privacy policy.